有時(shí)候，貨物在運(yùn)輸?shù)倪^(guò)程中會(huì)造成一定的損毀。這個(gè)時(shí)候買(mǎi)賣(mài)雙方就應(yīng)該合力調(diào)查清楚損毀原因和責(zé)任，以便向責(zé)任方提出賠償、協(xié)調(diào)解決問(wèn)題。聽(tīng)上去是不是極端復(fù)雜？其實(shí)用幾句簡(jiǎn)單的英語(yǔ)也可以搞定哦！

A-bargainer B-buyer C-inquirer

A: Yes, may I help you?
有什么事嗎？

B: We got a damaged shipment from you.
你們送來(lái)的貨有損壞。

A: Was the damage extensive?
壞得很多、很?chē)?yán)重嗎？

B: I'd say about half of the shipment is unusable.
我看大概有一半的貨不能用了。

A: We'll send someone right away to look at it.
我們會(huì)馬上派個(gè)人去查看。

B: Good, we'll be expecting him.
好，我們等著他。

…

A: How bad was the damage?
損壞情況如何？

C: One packing case was crushed.
有一個(gè)箱子全壓壞了。

A: Was all the material in that case destroyed?
箱里的東西都?xì)Я藛幔?

C: I don't think any of it can be used.
我看都不能用了。

…

B: Just whose fault is this damage?
這次的損壞究竟是誰(shuí)的責(zé)任呢？

A: The order was in good shape when it left our factory.
貨離開(kāi)工廠(chǎng)時(shí)都是完好無(wú)缺的啊。

B: It certainly didn't arrive here that way.
送到這兒時(shí)可不是那樣！

A: We'll make it right with you, of course.
當(dāng)然，我們會(huì)幫你調(diào)查清楚的。