您現在的位置: > Language Tips > Survival English > Business English  
 





 
匯豐銀行商務寫作教程(2)
[ 2007-05-14 10:37 ]

開始寫作之前要有個計劃,這樣在寫作的時候才會知道自己要寫什么、寫作的目的是什么,才能更好的考慮用什么樣的寫作方式。

 

Chapter 1  Plan

 

Objectives:

 

By the end of this chapter, you'll be able to plan your writing. You'll do this by deciding:

--why you are writing

--how you want your reader to respond

--what you want your reader to know

 

Why do you plan?

 

What is the value of planning? Think about this...

 

Have you ever sat at your desk not knowing how to begin? Very often, you may find writing difficult because you start writing right away. In other words, you overlook the importance of planning before you write.  Unfortunately, "if you fail to plan, you plan to fail." So you need to plan your writing ... and then write according to your plan. If you plan well, your writing is more likely to get the results you want.

 

How can you plan your writing?

 

Effective writers use 3 strategies.

 

WHY are you writing?

WHAT do you want the reader to do?

WHAT does the reader need to know?

 

These 3 questions provide a good framework for planning. Let’s look at them one by one.

 

Why are you writing?

 

The business world is full of busy people. They don't want to waste time reading meaningless letters, memos, faxes and e-mails. They don't want to guess why you're writing to them. That's why it's very important for you to state your purpose for writing very clearly at the beginning.

 

Look at the following letter:

 

20 September 200X

Mr Robert Roman
13/F 151 Gloucester Rd
Wan Chai
Hong Kong

Dear Mr Roman

HSBC CREDIT CARD 5411 8001 7633 8766

Thank you for your letter dated 18 September 200X.

We would advise that the card fee would be automatically billed to your card account annually despite your renewed card is remained uncollected. However, annual fee can be refunded provided that the card is uncollected within a certain period and is returned to the Card Centre for cancellation.

Please therefore pick up your renewed card at your earliest convenience.

We are pleased to be of service.

Yours sincerely

S TSE

Simon Tse
Customer Service Officer
Card Centre

 

Simon's letter is not as effective as it could be. It's actually quite difficult to identify his purpose. You may have had to guess.

Simon probably wanted to do two things:
--to ask Mr Roman to collect his credit card and
--to explain how the annual fee for credit cards is charged.

So, you need to identify your purpose for writing. Your readers need to know why you are writing to them. Therefore, you should state your purpose for writing very clearly at the beginning. You can do this by writing a sentence which begins with a set phrase followed by a verb. For example,

 

I’m writing to / I would like to…explain / request…

 

When you use this method to state your purpose, the verb you choose is very important. Why? Because it helps your reader understand why you are writing.

Here are some of the verbs you can use: announce, complain, confirm, explain, inform, notify, propose, request and suggest.

 

WHAT do you want the reader to do?

 

After you decide why you are writing, you need to determine your reader's response.

Your readers need to know exactly what you want them to do. Therefore, you should be very specific when determining your reader's response. Compare the following two sentences:

 

1. Please therefore pick up your renewed card at your earliest convenience.

2. Please pick up your new card at our Central branch by 31 May.

 

Sentence 2 is more specific than sentence 1.

 

Remember: when you decide what you want your reader to do, you need to be as specific as possible.

 

WHAT does the reader need to know?

 

So far, you've learned how to determine your purpose for writing and your reader's response. But how can you determine what your reader needs to know? The answer depends on:

--why you are writing and

--what you want the reader to do.

 

Look at the letter again:

 

20 September 200X

Mr Robert Roman
13/F 151 Gloucester Rd
Wan Chai
Hong Kong

Dear Mr Roman

HSBC CREDIT CARD 5411 8001 7633 8766

Thank you for your letter dated 18 September 200X.

We would advise that the card fee would be automatically billed to your card account annually despite your renewed card is remained uncollected. However, annual fee can be refunded provided that the card is uncollected within a certain period and is returned to the Card Centre for cancellation.

Please therefore pick up your renewed card at your earliest convenience.

We are pleased to be of service.

Yours sincerely

S TSE

Simon Tse
Customer Service Officer
Card Centre

 

IF Simon

--wants to explain the charges (writer's purpose)

--expects Mr Roman to understand the charges (reader's response)

 

THEN Mr Roman needs to know (reader's information)

--WHAT the charges are

--WHY the charges are applied

--WHO to talk to if he has questions

 

IF Simon

--wants to ask Mr Roman to collect his credit card (writer's purpose)

--expects Mr Roman to collect his credit card (reader's response)

 

THEN Mr Roman needs to know (reader's information)

--HOW to collect his credit card

--WHERE to collect his credit card

--WHEN to collect his credit card

 

He needs to know WHO? WHAT? WHY? WHERE? WHEN? and HOW? Some professional writers call these the five W's and the one H. You can use the "5WIH" questions when you plan the reader's information. If you do this, you will ensure that your reader has all the necessary information.

 

Summary

 

In this chapter, you've learned the three strategies used in planning. Planning is a key to success in writing. "If you fail to plan, you plan to fail."

 

Before you start to write, you have to plan what to write. You then write according to your plan. When you plan, you need to consider the following:

 

--the writer's purpose

--the reader's response

--the reader's information.

 

In other words, you can help your reader by stating very clearly why you are writing and how you expect your reader to respond. The 5W1H questions (who, what, why, where, when and how) help to ensure you have included all the necessary information.

Then, you can provide the information your reader needs to know.

 

(來源:中國物流論壇 實習生江巍 英語點津 Annabel 編輯)

 
 
相關文章 Related Stories
 
匯豐銀行商務寫作教程(1)
         
 
 
 
 
 
         

 

 

 
 

48小時內最熱門

     

本頻道最新推薦

     
  “Booboo”:錯誤
  “宿醉”怎么說
  匯豐銀行商務寫作教程(1)
  應聘秘書:面試實例(1)
  “啤酒”種種

論壇熱貼

     
  英語點津開博客,大家覺得怎么樣?
  快快加入“凈臉兩周年特別活動”
  給某人留點面子,咋說?
  請教“嗜好”怎么翻譯?
  "a pool report"是不是“聯合報道”?
  “走著瞧”可以說go and see 么!?






主站蜘蛛池模板: 国产精品秦先生手机在线| 一级做a毛片免费视频| 久久久久久久999| 一区二区三区视频| 99re热这里只有精品视频| 1000部拍拍拍18勿入免费凤凰福利| 黄在线观看网站| 美女18隐私羞羞视频网站| 特级欧美老少乱配| 本道久久综合无码中文字幕| 日日噜噜噜夜夜爽爽狠狠 | 最近中文字幕免费mv视频8| 日本一道高清一区二区三区| 婷婷开心深爱五月天播播| 国产精品社区在线观看| 国产午夜精品一区二区| 动漫人物差差差免费动漫在线观看| 亚洲精品无码精品mV在线观看| 乱人伦视频中文字幕| 中文字幕一区二区三区有限公司 | 一二三四在线观看高清| 2021国内精品久久久久精免费| 邱淑芬一家交换| 正在播放高级会所丰满女技师| 波多野结衣有一部紧身裙女教师| 被夫上司持续侵犯7天| 精品无码国产一区二区三区51安| 欧美精品一区二区精品久久| 日日操天天操夜夜操| 国产麻豆91网在线看| 国产三级电影免费观看| 亚洲日本人成中文字幕| 中文字幕一区二区精品区| 伊人婷婷综合缴情亚洲五月| 精品伊人久久久久网站| 最新69成人精品毛片| 天堂mv免费mv在线mv观看| 国产亚洲福利一区二区免费看| 亚洲欧洲视频在线观看| 东北大炕王婶小说| 日本国产成人精品视频|