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Almost three days after the Malaysia Airlines Flight MH370 disappeared, families and friend of the passengers are still clinging to fading hopes, as they urged authorities to expand their search.

The flight bound for Beijing from Malaysian capital Kuala Lumpur, with 239 people on board, is still missing despite a multinational search-and-rescue effort, Malaysia Airlines managers said on Monday.

For the families of the passengers, any clue could prove encouraging.

Tempers flared during a meeting between families and friends of the passengers and representatives from Malaysia Airlines, as they complained about a lack of information and slow response by the airline.

"Please do not tell us the search is ongoing anymore. We want to know which areas you have covered, how many ships have been used and whether you have used the best equipment possible," said a woman.

During a meeting with officials from the Beijing municipal government, the Ministry of Foreign Affairs, the Ministry of Transport and the Civil Aviation Administration of China on Monday afternoon, the families said they have tried calling their missing loved ones, and on at least two occasions were able to get through but no one answered the phone.

Other family members said they had been monitoring their loved ones' QQ accounts (an instant messaging tool popular in China), which showed that they had been online for the last 48hours.

However, Tencent Inc, which operates QQ, said the passengers probably failed to shut down the software properly, which made it appear as if they had been online.

Ignitias Ong, CEO of Malaysia Airlines subsidiary Firefly Airlines, said family and friends of all passengers on the missing flight have been contacted. Some family members disagreed, saying they found out about the incident through the media.

Malaysia Airlines has offered to fly relatives of the missing passengers to Malaysia to "help them get closer to the location of the missing flight," Ong said, but many family members have refused the offer.

"I won't go with them until I know for sure what has happened to the flight," said Jiang Bo, from Qingdao, Shandong province, who had a relative on the flight.

Questions:

1. How many people were on board Malaysia Airlines Flight MH370?

2. What are two reasons passengers’ family members are complaining about Malaysia Airlines?

3. Who is Ignitias Ong?

Answers:

1. 239.

2. They say there is a lack of information and slow response by the airline.

3. CEO of Malaysia Airlines subsidiary Firefly Airlines.

（中國日?qǐng)?bào)網(wǎng)英語點(diǎn)津 Helen 編輯）

About the broadcaster:

Anne Ruisi is an editor at China Daily online with more than 30 years of experience as a newspaper editor and reporter. She has worked at newspapers in the U.S., including The Birmingham News in Alabama and City Newspaper of Rochester, N.Y.